Shipping Policy
At Furnivoa, we are committed to delivering your furniture safely and efficiently. The following information explains our processing time, production time, shipping methods, and delivery estimates.
Shipping Regions
We currently ship to customers within the United States.
If you need delivery to other regions, please contact us at info@furnivoa.com before placing an order.
Order Processing Time
After an order is placed, our team will review and confirm the order.
Processing time typically takes 1 to 2 business days.
During this time, we verify order details, confirm shipping information, and prepare the order for production or warehouse dispatch.
Production Time (Made to Order Furniture)
Many Furnivoa furniture pieces are made to order.
Production typically requires 20 to 25 business days depending on the product type, material, and customization.
Once production is completed, the item will be prepared for shipment.
Shipping Methods and Delivery Time
Overseas Production Shipping
For furniture produced by our international manufacturing partners:
Processing Time: 1 to 2 business days
Production Time: 20 to 25 business days
Estimated Transit Time: 20 to 35 business days after production
Shipping Method: International freight and domestic carrier delivery.
Shipping Cost: Free standard shipping within the United States.
U.S. Warehouse Shipping
For items available in our U.S. warehouse facilities:
Processing Time: 1 to 2 business days
Estimated Delivery Time: 8 to 14 business days
Shipping Cost: Free standard shipping
Warehouse inventory is shipped directly from our U.S. East Coast or West Coast distribution facilities.
Delivery Service
Most large furniture items are delivered by freight carriers and include:
• Delivery appointment scheduling
• Liftgate service for large items
• Curbside delivery
White Glove delivery service may be available upon request for an additional fee.
Delivery Conditions
For oversized furniture shipments:
• Items with a single side exceeding 2.2 meters may require customer arranged unloading assistance.
• Items within 2.1 meters typically include curbside unloading service.
For apartments, gated communities, or commercial locations, please ensure delivery access can be arranged with the carrier.
Additional carrier fees may apply if delivery conditions cannot be met.
Damaged Deliveries
If your item arrives damaged, please contact us within 3 days of delivery.
Email: info@furnivoa.com
Please include clear photos of the damaged packaging and product so our team can assist you as quickly as possible.
Possible Delivery Delays
Delivery estimates may occasionally be affected by factors such as:
• Weather conditions
• Carrier scheduling
• Port or logistics delays
• Public holidays
If delays occur, our team will keep you informed and assist with updated delivery information.
Contact Information
Email: info@furnivoa.com
Phone: (817) 467 4680
Business Hours:
Monday to Friday
9 AM to 5 PM CST